The legislation is only partially relevant in its scope, as mandatory coverage of all types of vehicles and toll zones in Europe is considered an excessive requirement. There is not (in the current circumstances) a great need for interoperable tolls for light vehicle users, as the frequency of cross-border journeys for this group of drivers is generally limited compared to HGVs (e.g. B during the holidays). In some cases (two adjacent regions), interoperability for light vehicles can be ensured by local agreements between toll subjects. On the other hand, the need for cross-border interoperability of tolling for heavy goods vehicles is confirmed by stakeholders. In addition, the demand for SET for HGVs will continue to increase with any new GNSS-based system used in Europe. Ensuring full interoperability at European level for toll technologies will help to reach scales and reduce the cost of tolls. The European toll service will facilitate the payment of road tolls for cross-border users, including casual users. Users will be more willing to pay for road use when payment methods are interoperable at European level. According to national governments and highway managers, SET providers have relationships with road users and tolles do not have to deal with customer relations, which can save them costs and problems.
The administrative burden and the cost of collecting tolls will be reduced. You can save staff (including staff reduction, staff training and other overheads) and invest in special back-office equipment without compromising high quality standards. They can focus on their core business, for example. B infrastructure construction and maintenance and traffic management, while individual customer management is kept at bay. In the case of open toll systems, STPs can increase compliance and collection levels, especially for foreign transport. Road users can also benefit, as they can choose their contractual partner and the relationship can take place in the client`s language. They require only a business relationship for any number of toll systems. Due to increasing competition, service providers have the potential to expand the offer they offer, which may be user-friendly, including the ability to charge a cheaper price. However, this depends on the service provider`s ability to make management more efficient, thereby reducing administrative costs and reducing costs for clients.
50% of respondents also supported the creation of strong and independent national bodies to monitor the proper functioning of toll markets (market regulators). By examining the interests of interviewees, a wide range of views emerge. For example, 73% of people who represent road freight transport agree that the powers of conciliation bodies should be expanded to enable the implementation of high-profile results, compared to 55% of infrastructure managers and solution providers and 30-35% of governments and private users.